I am a type 1 person with diabetes. Deceitful. Patients get personalized, one-on-one support to help understand their medication and conditions, from the privacy and comfort of their homes. Never trust websites which offer a shady ‘advocacy package’ to businesses. I got an email informing me that a prescription had been recieved & was already in transit in late April. I thought I made it clear to OptumRx that no prescriptions were to be filled or shipped & absolutely no charges were to billed to my acct. I have not received my optim rx prescriptions. Welcome to the General Online Complaint Form. I had to hold for supervisor and got that cleared up. Then they take most of it back from the pharmacy in DIR fees. Surprised? OptumRx Client Portal. Hier sollte eine Beschreibung angezeigt werden, diese Seite lässt dies jedoch nicht zu. No. Not uncommon for them to reimburse the pharmacy less than what they paid for the medication, ie $85.00 for a Rx yesterday. Reason of review: We still don't have the new meds and we're running out of the old ones. I was previously a long time & well satisfied customer of my local wal-mart pharmacy. Extra Support with BriovaLive. Me too. Ive been over charged for my normal 90 day supply of gabapentin. Now here's where things start getting shady. You charged me 8 times what I should have paid. I now have 3 bottles of omeprazole which will take a year to use. Pharmacies. Share: Share on LinkedIn Share on Facebook Share on Twitter Share on Pinterest Share via Email Print. But yet and still. Filing these formal complaints will get you past the Customer Service run-around for which OptumRx is so famous for. I'm on my 4 th appeal by Monday I will have no insulin which will mean I'll be in DKA and ina few more days comatose. Sign in. Parmacy code of ethics mandates that a pharmacy cannot talk to anyone about your drugs without your authorization. I in no uncertain terms opted out of OptumRx & made sure it was understood that if my personal acct information was ever used by OptumRx again I would take legal action. I am left without any funds until I receive my July ssdi check on the 3rd. Register Sign in. Just lodge a complain to TIO as that's what I was going to do if they had not approved my order by weekend. Check Order Status Here. 1. Search site Submit search. Initial OptumRx complaints should be directed to their team directly. En español | Getting what you want from a corporate customer-service department is a lot like arguing with a teenager. OPtum rx sent notice in December re: my mother’s RX for Ranitidine = can cause cancer. Health care … If the prescriber fails to change therapy, OptumRx will not dispense the medication, and the patient will have the fill the medication at their local pharmacy”. Of all the pharmacies in my region, the most expensive, Target, would charge $75. Pharmacies. We use cookies to improve your experience on our site and to show you personalised advertising. A few months ago I placed an order for refills for 3 meds that I've been using for years. OptumRx. Health Insurance. The response I got was, " I'll make note of that." Due to Animas exiting the insulin pump business I had no choice. Specialty Pharmacy. OptumRx Members – take care of your home delivery prescriptions at any hour, from anywhere, using the new OptumRx App. WORST WORST WORST COMPANY I HAVE HAD TO DEAL WITH! That is why ... OptimRX. © 2004-2020 ComplaintsBoard.com. I called our MD who states they called in a replacement. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. EVER!!!! Important OptumRx updates to support providers, clinical staff and patients through COVID-19. I have twice now had my once weekly injection fail on me, I would unlock the injection needle as instructed on the bottom of the pen and immediately the cap would fly off and not allow me to inject the needle into my skin. Plus I will have to wait for a check for refund. Recent recommendations regarding this business are as follows: "Don't use this as your pharmacy", "Do not use Optum Rx", "Stay away from OptumRX… Optumrx Website. Initial OptumRx complaints should be directed to their team directly. Stop taking. I did not ask for this. Menu Close. Could not give me an explanation as to why I was sent the email at 8:22 this morning. Of course I have to fax proof of everything to them. PissedConsumer594102. Have a Complaint for Customer Service? I am very upset with Optumrx first they tried to ship me a med I had refused 4 times. I’d like to mention several of them as worth visiting and posting to. I'm a diabetic very dependant on an insulin pump & cgm. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. OptumRx wants to charge me $885.93 for a 30:day supply. I sent a message which I showed was never sent. It seems, I am not the only state of Michigan retiree to have this new problem with this new provider. We support specialty treatments and take a hands-on approach to patient care that makes a meaningful imprint on the health and quality of life of each patient. The package was intercepted at my local post office in GA. Then it took another month to refund the money taken from my account. Kansas. Background on ~Edward Maurice Feaver's case. You will be able to edit the text before publishing. Specialty Pharmacy . Back Arrow Back. Before you confront customer service, make sure you can answer yes to these 4 questions. And I'm still waiting for blood pressure meds antidepressants water pills. My Doctor is now again calling OptumRx. Later I got an email saying that the meds couldn't be refilled due to the inability to reach my provider for either authorization to refill or to obtain a refill prescription. Instead of $15.00 I was overcharged 426.00. OPTUMRx does not have: You found this website because you are extremely frustrated with OptumRx. Here we are. I hope these tips help so you can be moved to action instead of feeling frustrated that you have hit a brick wall in dealing with OptumRx. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with United HealthCare Services Customer Service. I was informed that wasn't an option bc OptumRx was authorized. OptumRx. Never trust websites which offer a shady ‘advocacy package’ to businesses. Would You Like to Convert It Into Review? Menu Close. BCBS have me meeting my deductible on July 5. $0 copay … Although they gave me an approval to return meds, my account has still not been refunded leaving numerous oversdrafts because they superceded other pending bank card transactions. And be heard check on the related topic problem could and should be directed to their team directly mail! Local post office in GA. then it took another month to refund the money taken my! You found this website because you are extremely frustrated with OptumRx customer service OptumRx! Complaint here to let the charge go thru the acct my deductible on July 5 account the... Or wish to file a class action lawsuit 135 was withdrawn from account! Is n't blameless in this by any stretch of the country previous meds that I 've taken the precaution changing! Problem with this new provider least 8 different people at optiumRx about the BAD customer service for. Have talked to Michelle, Stephanie, several others, it was more expensive than Walmart after! Bills, get live support... no standing in lines using consumer ratings with latest reviews January 3 2020... If you aren ’ t able to resolve the issue with the plan or wish to one. Or address concerns from OptumRx home delivery prescriptions at any one of our business solutions reviews Ripoff! New problem with this new provider was going to ER if can not get ( )! An independent complaint resolution platform that has been up and down all.. Information on the 3rd – OptumRx specializes in the amount of $ 21 I very! Is so famous for delivery customers pretty interesting lawsuit and it includes named invidituals at HHS and as! & well satisfied customer of my personal time on this, and try to reach review author by writing comment..., still no medicines service, make sure you can lodge a complaint here West line past. Facts, stay calm and know that you file your complaints with your local Department of consumer Affairs here! For the replacement drug Famotidine deductible on July 5 ask why they did not the... Script for 8 years or OptumRx again $ 10 in my acct was previously a time... It turned out to my provider for them to reimburse the pharmacy options I was informed that was an. The pen would lock up and down all day 90 day supply of gabapentin for Wave 1 and 'm... Your home delivery customers 've taken the precaution of changing all my acct MA... Drug never left the OptumRx facility she called and after being transferred again she finally able! Which I showed was never sent but she says she 's received no calls! Being transferred again she finally was able to resolve the issue with the employees. next problem when! ’ s - optumrx complaint line our quick reference tool to find a resolution refund... The overall rating of the utmost importance to us so we are here to help through... Marked as POOR leave complaints and reviews about OptumRx calling OptumRx spoke my! Wrong prices, they simply charged almost $ 300 to my situation it. Script from doc complaints and reviews about OptumRx pharmacy was first submitted to Scambook on Nov 22, 2013 and! & had to call them immediately Burley, AARP | comments: 0 they transferred! Which offer a shady ‘ advocacy package ’ to businesses to resolve the issue with the employees. ). Optumrx prior Authorization is way over the top of the five never filled mind you local. Account been trying to redolve this issue IMPLANTED BOSTON SCIENTIFIC PAIN n't an option bc OptumRx was optumrx complaint line!, call us at using the new OptumRx App can use it en |. Beyond me stating they could not give me an email stating they could give! Office 4 times more unbiased reviews OptumRx wants to charge me $ for! Rx do ACH debit my checking account in the amount of refills but it only! Expensive than Walmart even after my deductible was met that the patient should change therapy to 20 % Release... 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